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Last Updated: 05/14/2025
in Contact Us We’re just a call or click away! Any time you have questions or need help, we’re happy to serve you! Here are a few ways to reach us: Are you having trouble making payments? As your partner, we are here to help if you are facing financi...
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Last Updated: 05/14/2025
in Contact Us
Property Taxes – Escrow If you pay your property taxes through your regular monthly mortgage payment and receive a bill from your taxing authority, please send the tax bill to us any of the following ways. Fax: 626.667.6419 Email: loan...
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Last Updated: 05/01/2025
in Payments and Payoffs What is autopay? If you choose to enroll for Autopay, your monthly payments will automatically draft from your chosen checking or savings account on the day you choose. Autopay can help save you time and peace of mind, as you won't have to remember...
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Last Updated: 05/01/2025
in Online Access
Setting up your online account lets you manage your loan your way—anytime, anywhere. Our secure and easy-to-use website will help you: View your loan details such as balance, payoff date, interest, taxes, and more Quickly make or schedule one-...
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Last Updated: 05/01/2025
in Newly Closed Loans When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can op...
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Last Updated: 02/03/2025
in Online Access Access to our website and app is available in the following countries: United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...
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Last Updated: 02/03/2025
in Online Access What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...
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Last Updated: 09/24/2024
in Escrow Statement FAQs What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...
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Last Updated: 09/24/2024
in Escrow Statement FAQs What is an escrow surplus? All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...
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Last Updated: 09/24/2024
in Escrow Statement FAQs
How can I see my escrow account activity? As your mortgage partner, we strive to make it easy to view and understand your escrow activity. We provide 24/7 access to track your escrow balance, deposits, and disbursements online, plus other easy ...