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Created On: 07/17/2024
in Escrow, Tax & Insurance
What do I need to do if my home has been damaged?
Here’s what you need to do first:
Contact your hazard insurance company to file a claim.
Begin the claims process with : Call 833.253.1133 , and w e'll let you k...
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Created On: 05/22/2024
in Payments and Payoffs
Can I opt out of receiving copies of statements in the mail? Yes! Go paperless by opting in for electronic account and/or year-end statements. Once you are enrolled, we’ll send you an email each time a statement is ready to view online. You wil...
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Created On: 02/21/2024
in Lower My Payment
Will a recast lower my monthly mortgage payment? If your loan is eligible, recasting your loan may be an option to lower your payment as an alternative to refinancing. A recast typically involves making a one-time payment to reduce your loan p...
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Created On: 12/29/2023
in Year-End Statements
When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 31, we will notify you by email when your statement is available online to vie...
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Created On: 09/28/2023
in Escrow Statement FAQs We review your escrow activity at least annually to help ensure your account has enough funds to cover your property tax and/or insurance expenses, which can change from year to year. After each review, we send an Escrow Account Disclosure St...
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Created On: 09/21/2023
in Year-End Statements
I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
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Created On: 09/20/2023
in Financial Hardship
Need M ortgage A ssistance ? Whether you ’re experiencing hardship due to loss of employment, income reduction, illness or other related impacts , here are your options that may be available to you based on investor guidel...
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Created On: 09/20/2023
in Financial Hardship How can I apply for mortgage assistance ? You can log into your secure online account to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The P...
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Created On: 09/20/2023
in Financial Hardship
We understand that life circumstances might lead to difficulty making your mortgage payments. As your mortgage partner, we are here to help if you are facing financial hardship . Whether you need help bringing your account c...
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Created On: 09/20/2023
in Financial Hardship
U.S. Military Service Members If you or any occupant of your home are or recently were on active military duty or related active service, you may be eligible for benefits and protections under the federal Servicemembers Civil Act (SCRA) ...