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Last Updated: 09/20/2023
in Financial Hardship Need M ortgage A ssistance ? Whether you ’re experiencing hardship due to loss of employment, income reduction, illness or other related impacts , here are your options that may be available to you based on investor guidelin...
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Last Updated: 12/29/2025
in Year-End Statements Where can I find my tax statement online? 2024 year-end statements will be provided by January 31, 2025. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your stat...
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Last Updated: 09/13/2023
in Contact Us Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone and by mail. Mail a Payment: On Tap Credit Union PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: On Tap Credit Uni...
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Last Updated: 05/14/2025
in Contact Us We’re just a call or click away! Any time you have questions or need help, we’re happy to serve you! Here are a few ways to reach us: Are you having trouble making payments? As your partner, we are here to help if you are facing financi...
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Last Updated: 06/25/2024
in Lower My Payment If you want to lower your monthly mortgage payment and have the means to make additional payments toward your loan principal, a mortgage recast might be a great option for you. Learn what a recast involves, how it can help you save now and long te...
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Last Updated: 03/02/2026
in Newly Closed Loans My loan just closed. What do I need to do next? Look for a welcome email from with information about how to get started with your online account, ways to contact us, when and how to make payments, and a glance at some of the convenient services ...
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Last Updated: 03/02/2026
in Escrow, Tax & Insurance I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform of any changes in your insurance policy. You can send your new policy to us online at
. It's quick and easy! Alternatively, you can fax the policy...
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Last Updated: 07/31/2024
in Escrow, Tax & Insurance I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely p...
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Last Updated: 07/24/2024
in Escrow, Tax & Insurance What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
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Last Updated: 09/28/2023
in Escrow Statement FAQs We review your escrow activity at least annually to help ensure your account has enough funds to cover your property tax and/or insurance expenses, which can change from year to year. After each review, we send an Escrow Account Disclosure St...