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Last Updated: 12/29/2025
in Year-End Statements
I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
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Last Updated: 09/13/2023
in Contact Us Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone and by mail. Mail a Payment: On Tap Credit Union PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: On Tap Credit Uni...
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Last Updated: 07/24/2024
in Escrow, Tax & Insurance What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
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Last Updated: 05/14/2025
in Contact Us We’re just a call or click away! Any time you have questions or need help, we’re happy to serve you! Here are a few ways to reach us: Are you having trouble making payments? As your partner, we are here to help if you are facing financi...
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Last Updated: 09/18/2026
in Year-End Statements
Where can I find my tax statement online? Year-end tax statements are generally available by January 31 following the applicable tax year. When your statement is available, log in to our website or app, go to Documents , and expand the Taxes ...
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Last Updated: 09/08/2026
in Newly Closed Loans
My loan just closed. What do I need to do next? Look for a welcome email from with information about how to get started with your online account, ways to contact us, when and how to make payments, and a glance at some of the convenient service...
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Last Updated: 07/31/2024
in Escrow, Tax & Insurance I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely p...
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Last Updated: 06/25/2024
in Lower My Payment If you want to lower your monthly mortgage payment and have the means to make additional payments toward your loan principal, a mortgage recast might be a great option for you. Learn what a recast involves, how it can help you save now and long te...
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Last Updated: 09/08/2026
in Escrow, Tax & Insurance
I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...
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Last Updated: 06/11/2024
in Financial Hardship We understand that life circumstances might lead to difficulty making your mortgage payments. As your mortgage partner, we are here to help if you are facing financial hardship . Whether you need help bringing your account cur...