-
Last Updated: 06/11/2024
in Financial Hardship How can I apply for mortgage assistance ? You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...
-
Last Updated: 09/08/2026
in Newly Closed Loans
My loan just closed. What do I need to do next? Look for a welcome email from with information about how to get started with your online account, ways to contact us, when and how to make payments, and a glance at some of the convenient service...
-
Last Updated: 09/18/2026
in Year-End Statements
What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...
-
Last Updated: 10/02/2026
in Escrow, Tax & Insurance
Can I remove my escrow account? Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio. If the loan qualifies, tax payments and home...
-
Last Updated: 09/28/2023
in Escrow Statement FAQs We review your escrow activity at least annually to help ensure your account has enough funds to cover your property tax and/or insurance expenses, which can change from year to year. After each review, we send an Escrow Account Disclosure St...
-
Last Updated: 11/24/2025
in Contact Us
Homeowner’s (Hazard) Insurance If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, plea...
-
Last Updated: 09/08/2026
in Online Access
Access to your loan/account is available in the following countries: United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...
-
Last Updated: 09/15/2026
in Payments and Payoffs
Can I split my monthly payment into two payments? Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment wi...
-
Last Updated: 05/14/2025
in Contact Us
Property Taxes – Escrow If you pay your property taxes through your regular monthly mortgage payment and receive a bill from your taxing authority, please send the tax bill to us any of the following ways. Fax: 626.667.6419 Email: loan...
-
Last Updated: 09/20/2023
in Financial Hardship If you foresee there isn’t a financially feasible way to keep your home, here are more options for you to avoid the foreclosure process. Traditional Sale: Work with a real estate agent to s ell your home ...