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Last Updated: 11/13/2025
in Year-End Statements Where can I find my tax statement online? 2025 year-end statements will be provided by January 31, 2026. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your stat...
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Last Updated: 06/11/2024
in Financial Hardship How can I apply for mortgage assistance ? You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...
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Last Updated: 09/20/2023
in Financial Hardship If you foresee there isn’t a financially feasible way to keep your home, here are more options for you to avoid the foreclosure process. Traditional Sale: Work with a real estate agent to s ell your home ...
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Last Updated: 08/29/2025
in Payments and Payoffs
How can I make payments? We offer a variety of quick and easy payment options. Choose the way that is most convenient for you: Online via our website or app Set up autopay (recurring monthly ACH drafts) online or by phone Call to set up bud...
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Last Updated: 01/09/2026
in Payments and Payoffs
Can I split my monthly payment into two payments? Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment wi...
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Last Updated: 06/11/2024
in Financial Hardship We understand that life circumstances might lead to difficulty making your mortgage payments. As your mortgage partner, we are here to help if you are facing financial hardship . Whether you need help bringing your account cur...
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Last Updated: 12/29/2025
in Year-End Statements
I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
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Last Updated: 12/29/2025
in Year-End Statements
What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...
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Last Updated: 05/14/2025
in Contact Us
Property Taxes – Escrow If you pay your property taxes through your regular monthly mortgage payment and receive a bill from your taxing authority, please send the tax bill to us any of the following ways. Fax: 626.667.6419 Email: loan...
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Last Updated: 03/18/2026
in Newly Closed Loans
Congratulations on your recent closing! We are happy to support you in your next chapter as the servicer of your loan. At , our goal is to make homeownership easy and convenient, every step of the way As your loan servicer, you can expect us ...