Updated Articles

  1. Online Access

  2. How to create your online account

    How can I access my mortgage online? Signing up is quick and easy. Here's how: Click LOGIN above or in the sidebar.  Click Sign Up . Enter your last name, SSN or EIN/TIN, date of birth, and email address (all fields are required) and cli...
  3. Ways to Make Mortgage Payments

    Pay your On Tap Credit Union mortgage online, by autopay or by mail to PO Box 660217, Dallas, TX. Home loans only, not for auto loan or credit card payments.
  4. Escrow Waiver

    Can I remove my escrow account?  Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio.  If the loan qualifies, tax payments and home...
  5. Escrow, Tax & Insurance

  6. Paying Off Your Loan

    A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan.  It encompasses  your outstanding balance, the interest you owe,  an...
  7. Year-End Statements

  8. Accessing Statements Online

    Where can I find my tax statement online? Year-end tax statements are generally available by January 31 following the applicable tax year. When your statement is available, log in to our website or app, go to  Documents , and expand the  Taxes ...
  9. Year-End Statement Basics

    What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...
  10. Property Damage & Claims Assistance