Updated Articles

  1. Why Go Digital?

    Setting up your online account lets you manage your loan your way—anytime, anywhere. Our secure and easy-to-use website will help you: View your loan details such as balance, payoff date, interest, taxes, and more Quickly make or schedule one-...
  2. Newly Closed Loans

  3. Who We Are

    Congratulations on your recent closing! We are happy to continue serving you. Our goal is to make homeownership easy and convenient, every step of the way  As your loan servicer, you can expect us to:   Send statements. Receive and app...
  4. Getting Started

    My loan just closed. What do I need to do next? Look for a welcome email from us with information about how to get started with your online account, ways to contact us, when and how to make payments, and a glance at some of the convenient service...
  5. Your First Payment

    When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can ...
  6. Escrow Statement FAQs

  7. Financial Hardship

  8. Lower My Payment

  9. Year-End Statements

  10. Access Outside the U.S.

    Access to our website and app is available in the following countries:  United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...